At House of Eleven, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns and exchanges subject to the conditions outlined below.

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Return & Exchange Eligibility

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- Items must be returned within 7 days of delivery.

- Products must be unused, unwashed, unworn, and in their original condition with all tags attached.

- Items purchased during special sales, clearance sales, or promotional events may not be eligible for returns or refunds unless they arrive damaged or defective.

- Returns requested after the eligible return period may not be accepted.

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Damaged or Incorrect Products

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If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery with clear photos of the product and packaging. We will review the request and provide a suitable resolution.

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Refund Process

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- Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

- Approved refunds will be processed to the original payment method.

- Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

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Shipping Charges

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- Original shipping charges are non-refundable.

- Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or incorrect product sent by House of Eleven.